Operators Statistics
Volume Statistics20102011201220132014201520162017 2018 2019 Q1-2020
Population - CSO Estimate 13,092,666 13,721,498 14,156,468 14,605,555 15,068,729 15,545,778 16,037,474 16,405,229 16,887,72017,381,16817,885,422
Number of Mobile Operators 3 3 3 3 3 3 3 3 3 3 3
Number of PSTN Operators 1 1 1 1 1 1 1 1 1 1 1
Number of Active ISPs       16 16 16 16 14161617
Internet Points of Presence (Districts)       99       - - - -
Number of Registered SIM Cards     1,046,288 4,986,192 10,231,609 12,133,818 - 14,508,953 15,401,572 11,381,556 17,067,096
Number of active Subscribers 5,447,536 8,164,553 10,524,676 10,395,801 10,114,867 11,557,725 12,017,034 13,438,539 15,470,270 17,220,607 17,067,096
Mobile Penetration/100 Inhabitants 41.6 59.5 74.3 71.2 67.1 74.3 79.481.9 91.6 99.1 95.4
Mobile Broadband users - 379,888 2,314,983 2,211,640 3,741,615 6,090,412 5,156,365 7,723,855 9,825,716 9,140,666 9,174,016
Mobile Broadband penetration/100 users   2.8 16.4 15.1 24.8 39.2 32.247.1 58.2 52.6 51.3
Traffic domestic Incoming Minutes (MNO+PSTN)   533,037,653 659,238,682 546,053,603 1,250,855,753 1,619,999,818 1,089,330,526 1,614,112,062 2,031,404,096 2,140,751,185 550,470,808
Traffic domestic Outgoing Minutes (MNO+PSTN)   4,107,012,084 6,729,472,592 7,132,236,786 9,008,148,025 8,503,205,912 11,500,328,9309,967,432,12413,975,890,48217,227,499,412 4,819,031,180
Traffic International Incoming Minutes (MNO+PSTN)   118,226,631 143,902,933 130,199,249 156,357,097 84,742,385 72,816,296 61,088,17837,414,374 30,450,936 4,834,746
Traffic International Outgoing Minutes (MNO+PSTN)   66,527,853 81,332,753 95,831,382 99,928,727 83,553,204 86,757,866 43,146,29139,891,48333,472,2524,675,306
SMS/MMS traffic   1,661,665,734 2,041,288,825 1,084,647,709 893,040,156 1,408,979,862 7,070,191,769 7,228,443,842 10,060,039,56611,270,661,061 2,662,365,531
Minutes of use (Monthly)   4960 6387 7488728794101
Network Coverage201020112012201320142015201620172018 2019 Q1-2020
Internet Points of Presence (Districts) - - - 99 - - -----
PSTN Area Coverage (%) 90 90 90 90 90 90 91 919191.091.0
National Network Geographical Coverage (%)  7878787878787878.078.0
National Network Geographical by Population (%)     9393939386.986.9
Number of Towers       2,4262,4963,235.000
Number of 2G Sites      2,6972,9903,4125,0814,086
Number of 2G/3G Sites       2,354 2,1412,7272,9063,312
Number of 4G Sites      192254254202.0202.0
Number of 2G/3G/4G Sites      2548031,2122,316.002,603.00
Airtel Zambia (Area Coverage)  - - 42.7%42.7%42.7%42.7%42.7%42.7%42.7%42.7%
MTN Zambia (Area Coverage) 36.6%37.5%39.4%31.7%45.4%44.1%44.1%45.1%44.2%44.2%
Zamtel (Area Coverage) 75.0%75.0%29.7%27.0%27.0%27.0%27.0%49.5%52.0%52.0%
Revenue201020112012201320142015201620172018 2019 Q1-2020
Number of active Subscribers 5,447,536 8,164,553 10,524,676 10,395,801 10,114,867 11,557,725 12,017,034 13,438,539 15,470,270 17,220,607 17,067,096
Revenue - (Kwacha'000) - 2,534,094,042 2,803,313,895 3,155,010 4,113,268 4,527,030 4,371,404 4,766,516 5,323,825 4,624,633 1,152,596
Capex - (Kwacha'000) - 1,201,263,508 424,496,837 306,171 157,018 565,217 3,057,378 17,077,518 992,714 1,337,051 536,814
ARPU - (Kwacha) - 310,378 266,356 303 407 392 364355 344 269 68
Employment2011201220132014201520162017 2018 2019 Q1-2020
Expartriate Employees 22 18 19 17 17 1828223835
Female Full-time Employees 282 248 478 480 479 417 631648529512
Total Full-time Employees 1,422 1,416 1,451 1,525 1,435 1,399 1,338 1,4321,106993
Interconnection20112012201320142015201620172018 2019 Q1-2020
Voice Interconnection Rate (Kwacha)         
Airtel Zambia 265.00 250.00 0.23 0.20 0.20 0.15 0.150.150.110.15
MTN Zambia 265.00 250.00 0.23 0.20 0.20 0.15 0.150.150.110.15
Zamtel 265.00 250.00 0.23 0.25 0.25 0.15 0.150.150.110.15
SMS Interconnection Rate (Kwacha)         
Airtel Zambia 132.50 125.00 0.030.030.030.010.010.010.010.01
MTN Zambia 132.50 125.00 0.030.030.030.010.010.010.010.01
Zamtel 132.50 125.00 0.030.030.030.010.010.010.010.01
Incoming Interconnection Voice Traffic (Minutes) 778,126,520 691,940,938 530,057,997 724,917,112 927,010,294 1,050,579,984 1,627,487,166 2,023,580,688 2,230,289,265 545,503,648
Outgoing Interconnection Voice Traffic (Minutes) 727,148,367 718,303,337 163,652,994 689,500,807 958,360,437 1,070,749,269 1,559,154,374 2,039,552,267 2,076,970,348 652,477,579
Number of Incoming Interconnection SMS Traffic 189,785,636 204,384,393 101,206,271 125,221,769 229,281,280 362,633,012 652,043,062 725,716,811 1,002,372,949 271,374,379
Number of Outgoing Interconnection SMS Traffic 177,467,646 163,683,098 30,521,045 138,970,859 182,265,844 290,659,417 521,461,160 643,766,331 909,530,432 277,548,776
Effective Tariffs - Voice (Kwacha/min)201020112012201320142015201620172018 2019 Q1-2020
Voice  Tariff - Mobile0.650.690.540.490.490.530.470.470.530.250.24
Voice  Tariff - PSTN----1.991.691.511.573.773.422.27


Average Headline Tariffs - Voice (Kwacha/min)2010201120122013201420152016201720182019 Q1-2020
Voice on-net peak - Mobile1.231.221.161.161.231.140.931.241.241.241.24
Voice on-net off peak - Mobile0.830.810.850.850.890.790.690.720.720.720.72
Voice off net peak - Mobile1.501.461.361.361.471.260.991.361.361.361.36
Voice off net off peak - Mobile1.191.191.191.191.221.060.750.990.990.990.99
Voice on-net peak - Fixed------1.071.071.071.071.07
Voice on-net off peak - Fixed------0.750.750.750.750.75
Voice off-net peak - Fixed------1.981.981.981.981.98
Voice off-net off peak - Fixed------1.981.981.981.981.98


Average Headline Tariffs - SMS (Kwacha/sms)2010201120122013201420152016201720182019 Q1-2020
SMS on-net - Mobile0.230.230.230.230.230.180.180.270.270.270.27
SMS off-net - Mobile0.300.300.300.300.310.260.230.320.320.320.32
Internet Service Provider
2010201120122013201420152016201720182019Q1-2020
Population Estimate 13,092,666 13,721,498 14,156,468 14,605,555 15,068,729 15,545,778 16,037,474 16,405,22916,887,72017,381,16817,885,422
Number of Active ISPs    16 16 16 16 14171717
Internet Points of Presence (Districts)    99    ----
Number of Subscribers 10,267 19,795 15,839 17,231 29,349 38,316 35,919 36,10844,71189,53389,575
Fixed internet Penetration per 100 0.08 0.14 0.11 0.14 0.19 0.25 0.22 0.22 0.26 0.52 0.50
Expartriates  16 10 13 12 18 17 19101015
Female Employees  122 118 97 70 149 149 1641399487
Total Employees  752 720 561 461 499 572 558640356351
Public Switched Telephone Network
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Q1-2020
Population Estimate 13,092,666 13,721,498 14,156,468 14,605,555 15,068,729 15,545,778 16,037,474 16,405,229 16,887,720 17,381,168 17,885,422
Number of PSTN Operators 1 1 1 1 1 1 1 1111
PSTN Area Coverage (%) 90 90 90 90 90 90 90 90909090
Number of active Subscribers 118,388 85,727 82,542 115,762 114,420 116,165 101,407 101,444101,444 96,71976,638
Subscriber per 100 inhabitants 0.90 0.62 0.58 0.79 0.76 0.75 0.63 0.620.590.560.43
Market Share (%) 100 100 100 100 100 100 101 100100100100
Revenue (Kwacha'000)  113,390,942 133,113,447   169,670 134,024 106,502 116,92599,31674,95213,978
Capex (Kwacha'000)  2,475,702 13,485,759   13,582    ---
ARPU (Kwacha'000)  1,323 1,613 - 1,482.87 1,153.74 1,050.24 1,152.61988.77774.95182
Traffic domestic Incoming (Minutes)   14,333,992    26,149,021 23,344,449 16,680,42118,430,44919,140,6694,764,767
Traffic domestic Outgoing (Minutes)  7,172,126 21,020,698 77,404,758 85,064,010 79,214,832 72,869,958 74,673,648 29,360,15921,157,3456,159,434
Traffic International Incoming (Minutes)   33,868,128     2,863,8772,091,090654,718 -
Traffic International Outgoing (Minutes)  346,920 1,009,571 4,541,773   4,605,082 4,077,398 4,140,972 5,538,9551,869,755405,225
Minutes of use (Monthly)  7.31 70.91 58.99 61.95 78.89 82.42 80.80 45.9836.9049.28
Expartriate Employees - 4 - - - - - ----
Female Full-time Employees     217 260 211 199 192192138
Total Full-time Employees  748 769 780 837 815 729 674657562454
Voice Interconnection Rate (Kwacha)  265.00 250.00 0.23 0.25 0.25 0.15 0.150.150.150.15
Incoming Interconnection Voice Traffic (Minutes)  25,773,174 23,110,185 14,496,442 24,178,269 26,475,825 23,344,449 12,666,34718,149,95913,955,2824,764,767
Outgoing Interconnection Voice Traffic (Minutes)  114,919,195 110,130,810 24,934,237 38,563,056 45,096,292 31,308,436 26,993,91319,359,702188,869,0964,899,183